SOLUTION DELIVERY

By choosing one of our “turnkey” projects you’ll have: a single interlocutor for the supply of third-party products, transparency on progress and time-to-completion guaranteed by our project managers.

Our team guarantees complete support, ranging from the analysis of technical and functional requirements (as well as business objectives), to the definition of the overall architecture, to post-delivery support.

Our partnerships with the most important technology vendors allow us to operate as a full-service software & system integrator and guarantee the highest levels of quality in our projects.

PROFESSIONAL SERVICES

When you can’t solve a technical problem, what you need is an experienced professional who can figure out the issue quickly and resolve it without making mistakes.

Our Professional Services staff offer timely assistance and support, including the installation, configuration, integration and fine tuning of systems and, when necessary, software solutions.

On-call interventions are carried out throughout Italy and abroad (both on-site and remotely), within the scope of the agreed-upon SLAs. When possible, the intervention will be executed within a few minutes, provided that the logistical conditions permit and that the nature of the problem can be verified by our professionals.

PAR-TEC CONTROL CENTER

Why invest time and money on activities that are not part of your core business? Let the Par-Tec Control Center take care of your systems while you focus on what matters most: your customers.

The Par-Tec Control Center is a shared control room comprising different skills and levels of specialization. It is our answer to the growing need for flexibility in the monitoring, management and troubleshooting of IT service delivery platforms and business processes.

This service is available during normal business hours or in 24×7 mode. You can also request a tailor-made service, with customized hours, service levels and subsets of systems to be monitored.

ON-PREMISE MANAGED SERVICES

Does your IT department need ongoing on-site support? Our teams in Rome and Milan can assist you with monitoring and inspection activities (Level 1 support), with handling tickets and malfunctions (Level 2 support) and with all operational management activities, including any corrective and/or evolutionary maintenance performed on proprietary or custom applications (application management).

One of our service managers will ensure continuity of service (coordinating shifts, availability, replacements) in line with your needs and in compliance with your SLAs.

This service can be requested in various modes: H24 (24×7), H16 (16×7 or 16×5), H8 (8×7 or 8×5), throughout Italy and abroad, on-site, remote, and/or with telephone availability (24x7x365).